Return and Refund Policy

Document Updated: January 06, 2026

OYASA INCORPORATED is committed to providing quality products and customer satisfaction. Returns are accepted under the following conditions: Eligibility for Returns:

• Items must be unused, uninstalled, and in original condition, including packaging and labels.

• Returns must be requested within 7 days from the date of delivery or purchase.

• Proof of purchase (official receipt or sales invoice) is required.

Non-Returnable Items
The following items are not eligible for return:

• Customized or special-order materials

• Items damaged due to improper handling, misuse, or installation

• Clearance or discounted items (unless defective upon receipt)

Return Process
To request a return, customers must contact OYASA INCORPORATED through:

• Phone: (+632) 454 1343

• Email: info@oyasa.ph

Approval must be obtained before returning any item. Unauthorized returns may not be accepted.
 
Refund Policy
Refunds are processed in accordance with the approved return or verified issue.Refund Conditions
Refunds may be issued if:

• The product delivered is defective, damaged, or incorrect

• The return request meets the conditions stated in the Return Policy

Refund Method

• Refunds will be processed using the original payment method, whenever applicable

• Processing time may take 7–14 business days after inspection and approval

Exclusions

• Handling, delivery, and transportation fees are non-refundable, unless the issue is caused by OYASA INCORPORATED

• Minor variations in color, packaging, or appearance do not qualify for refunds

OYASA INCORPORATED reserves the right to deny refund requests that do not comply with this policy.